Enterprise vendor accessibility questionnaire: how to answer it
If an enterprise buyer's security or procurement team has sent you a questionnaire with a section on accessibility, you're not alone — it's now a routine part of vendor due diligence (Vanta-style, OneTrust, or a manual RFP document). Below are real example questions from that questionnaire, with guidance on answering them honestly. No signup required.
Answer honestly, not aspirationally. A questionnaire is often signed as part of a contract. An inaccurate answer can become a legal problem later — treat every answer below as drafting scaffolding you adapt to your real, current state, not a pre-approved claim.
Why accessibility shows up in vendor questionnaires now
Enterprise and public-sector buyers face their own accessibility exposure — under the ADA in the US, Section 508 for federal agencies, and the EAA for companies selling into the EU. Increasingly, they push that risk down their supply chain by asking every SaaS vendor to disclose accessibility posture before signing. That's why a questionnaire that once covered only security and data privacy now regularly includes a dedicated accessibility section, sometimes 15-30 questions deep.
The good news: most of these questions are answerable in a sentence or two if you know your real testing scope and conformance status. The templates below are drafting scaffolding for exactly that — adapt every bracketed field to your actual, current facts.
Six real example questions, with answer templates
Q: Do you have a VPAT/ACR available? Can you provide it?
A: Yes — our current VPAT 2.5 (WCAG Edition) was completed on [date] and is available at [link] / on request. (If you don't have one yet: "We do not currently have a completed VPAT. We are targeting completion by [date] and can share our accessibility statement and current testing scope in the meantime.")
Q: What accessibility standard do you conform to?
A: We target WCAG 2.2 Level AA as our baseline conformance target. Current conformance status is [e.g. "substantially conformant, with known gaps documented in our VPAT"].
Q: Do you test with assistive technology / screen readers?
A: Yes. Our testing process includes manual screen reader testing with [e.g. "NVDA on Windows/Chrome and VoiceOver on macOS/Safari"] for [scope], in addition to automated scanning with [tool].
Q: Is your product usable via keyboard only?
A: Our core flows — [list] — are fully keyboard-operable, verified through manual keyboard-only testing. / We are still remediating keyboard access gaps in [specific areas]; see our VPAT for details and target dates.
Q: Do you comply with the European Accessibility Act (EAA)?
A: Our product is in scope of the EAA as of the June 28, 2025 application date. / Our product falls outside EAA scope because [reason, e.g. "B2B-only, no consumer-facing service"].
Q: Who owns accessibility internally (role/title)?
A: Accessibility is owned by [name/role, e.g. "our Head of Engineering" or "a cross-functional accessibility working group"]. Contact: [accessibility contact email].
The questions worth flagging to legal before you answer
Two questions on a typical questionnaire carry real legal weight and shouldn't be answered unilaterally by whoever happens to be filling out the form:
- "Have you had any accessibility-related legal complaints or lawsuits?" — coordinate with counsel before answering in a signed questionnaire; a factual, counsel-reviewed summary is the safe default.
- "Will you contractually commit to a specific accessibility conformance level (e.g. in an MSA/DPA addendum)?" — this is a contractual commitment, not a documentation question. Route it to legal/sales leadership rather than answering it yourself.
Everything else on a typical questionnaire — testing methods, contrast, captions, alt text, PDF accessibility, CI/CD automation, roadmap — is a documentation question you can answer directly once you know your real, current state.
What the full Pro Kit answer bank adds
The six questions above are a genuinely useful start, but a real questionnaire typically runs much longer. The Pro Kit's Enterprise Questionnaire Answer Bank has all 28 ready-to-edit answer templates covering the questions that actually show up — remediation SLAs, PDF and document accessibility, screen magnification support, high-contrast mode, Section 508 for federal buyers, CI/CD automation, regression testing process, and more — paired with the VPAT template those answers reference.
Stop redrafting the same answers for every RFP
Pro Kit ($249) includes the full 28-question enterprise questionnaire answer bank, the VPAT 2.5 / ACR template, and everything in Core — the WCAG 2.2 self-audit checklist, accessibility statement, remediation plan, and internal policy.
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How many questions are typically in an enterprise accessibility questionnaire?
It varies by buyer, but a thorough procurement or security review commonly runs 15-30 questions covering conformance standard, testing methods, VPAT availability, remediation process, and legal history.
What if I don't have good answers yet?
Say so honestly, with a target date. "We do not currently have a completed VPAT; we are targeting completion by [date]" is a normal, credible answer — a vague or overstated claim that doesn't survive scrutiny is the actual risk.
Is this legal advice?
No. This page and the linked answer bank are professional documentation resources, not legal advice, and using them does not create an attorney-client relationship. Questionnaire answers that become part of a signed contract should be reviewed by qualified counsel before submission.